Al Ruwais Tourism respects your privacy and is committed to protecting your personal information. This policy explains how we collect and use information when you visit our website, contact us or book our tourism and transportation services.

Information We Collect

We may collect your name, phone number, email address, pickup and drop-off locations, travel dates, flight details, passenger information, luggage details, hotel information, payment records and identification documents when required.

We may also collect messages sent through email, WhatsApp or website forms, along with basic website information such as your IP address and browser type.

How We Use Your Information

We use your information to:

• Respond to enquiries
• Prepare quotations
• Confirm and manage bookings
• Arrange transportation and tourism services
• Communicate driver and pickup details
• Process payments and invoices
• Provide customer support
• Meet legal requirements
• Improve our website and services

Sharing Your Information

We may share necessary information with drivers, hotels, airlines, tour operators, payment providers and other partners involved in completing your booking.

We may also disclose information when required by law. We do not sell or rent your personal information for third-party marketing.

Data Security

We take reasonable measures to protect your information from loss, misuse, unauthorized access or disclosure. However, no website or electronic communication system can be guaranteed to be completely secure.

Data Retention

We keep personal information only for as long as necessary to provide our services, maintain business records, resolve disputes and meet legal obligations.

Cookies

Our website may use cookies and analytics tools to improve performance and understand how visitors use the website. You can control cookies through your browser settings.

Marketing

We may send promotional messages when you have agreed to receive them. You may unsubscribe or ask us to stop sending marketing messages at any time.

Your Rights

Subject to applicable UAE law, you may request access to, correction or deletion of your personal information. You may also withdraw your consent or object to certain uses of your information.

Third-Party Services

Our website may contain links to external websites or services. These providers maintain their own privacy policies, and we are not responsible for their privacy practices.

Policy Updates

We may update this Privacy Policy when our services, technology or legal requirements change. The latest version will be available on our website.

Contact Us

Phone: +971 56 292 1023
Telephone: +971 2 644 1324
Email: booking@ruwaistourism.ae
Website: www.ruwaistourism.ae